RodieJack's » awesomeness http://rodiejack.net Fingerpicked Gold... Full of Joy and Joyness... Thu, 15 Oct 2009 08:19:01 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 Wow. A company that apologizes with something beyond an apology. http://rodiejack.net/index.php/2008/08/wow-a-company-that-apologizes-with-something-beyond-an-apology/ http://rodiejack.net/index.php/2008/08/wow-a-company-that-apologizes-with-something-beyond-an-apology/#comments Sat, 16 Aug 2008 07:10:00 +0000 RodieJack http://rodiejack.net/index.php/2008/08/wow-a-company-that-apologizes-with-something-beyond-an-apology/ Our Netflix movies were missing this week which made me wonder what was up, then late last night we got this email…


 We’re sorry your DVD shipment was delayed
Netflix
Netflix

Dear Jarred,

As you may know, we had issues with our shipping systems this week. As a result, we didn’t ship DVDs to you in a timely manner, and you likely didn’t receive email letting you know we got a DVD back from you. Our shipping systems are working again, and any outstanding DVD shipments are being mailed today (Friday).

We pride ourselves in delighting you, and we’ve let you down. We apologize, and we will issue a 15% credit to your account in the next few days. You don’t need to do anything. Your credit will automatically be applied to your next billing statement.

Again, we apologize for the inconvenience and thank you for your understanding. If you need further assistance, please call us at 1-888-638-3549.

-The Netflix Team

Imagine that. A company actually paying you with something else besides an apology.

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]]> http://rodiejack.net/index.php/2008/03/kfcs-wicked-crunch/feed/ 0 Did that monkey just do a headstand on that tight-rope walking goat? http://rodiejack.net/index.php/2008/02/did-that-monkey-just-do-a-headstand-on-that-tight-rope-walking-goat/ http://rodiejack.net/index.php/2008/02/did-that-monkey-just-do-a-headstand-on-that-tight-rope-walking-goat/#comments Fri, 29 Feb 2008 07:18:00 +0000 RodieJack http://rodiejack.net/index.php/2008/02/did-that-monkey-just-do-a-headstand-on-that-tight-rope-walking-goat/ I think I saw this once in Juarez… or was that a donkey? Who knows…

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